Summary
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.
At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Package & Benefits
Location: Glasgow, Blantyre
Salary: £26,500 - £28,000
Hours: 40 hours per week
Company Benefits
Pension scheme
360 Wellbeing
Extensive training and support
Essential duties & responsibilities
Coordinate and schedule subcontractor maintenance and reactive visits to client sites.
Manage and update ECG’s CAFM system, Corrigo
Manage and update a range of client driven CAFM systems, such as eLogbook’s, Maistro,
Respond to client enquires and provide excellent customer services.
Ensure compliance with client driven SLA’s & KPI’s
Work effectively & efficiently in fast-paced environment.
Skills & Qualifications Required
Knowledge & Understanding
Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto
Previous experience in a similar role – coordination of subcontractor work activities
Previous experience/knowledge of the Facilities Management/Building Services Industry
Facilities Management Helpdesk Experience
Working knowledge of Service Level Agreements and Key Performance Indicators
Skills
Excellent communication skills, both verbal and via email.
Good Numeracy skills.
Proficiency in Microsoft software; Word, Excel, SharePoint, Outlook etc
Highly detailed.
Excellence in Customer Services.
Experience of working if a fast-paced office environment.
Ability to manage workload effectivity, prioritising key tasks.
Team player – essential to be able to integrate into a close-knit team
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
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